TERMS

Payment
 

• The number of hours (including their respective dates and times) for the month will be agreed upon before the start of each month

• At the end of each month, an invoice for the following month will be emailed to you 

• Payment must be paid before the start of that month's first session 

• Non-payment by the due date, stated on the invoice, will result in the place being offered to another student on the waiting list

• Payment can be made via PayPal (family/friend option), Venmo, CashApp, Google Pay, or Zelle

• If you wish to no longer continue recurring monthly sessions, please give us 1-2 weeks' notice

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Cancellation Policy

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• Contact the tutor immediately if your student is unable to attend a lesson

• If lessons are canceled within less than 24 hours' notice, the full cost of the lesson will be payable and a make-up session will NOT be offered

• If lessons are canceled in a timely manner, you are responsible for working out a make-up session with your tutor within the same monthly term it was scheduled

• Make-up sessions do NOT carry over into the next month

• If the tutor is unable to attend a lesson, a make-up session will be available for that month's term Otherwise, a refund in the full amount will be made payable

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Expectations
 

• Lessons will start promptly at the advertised time

• Students should be prepared with study materials needed (e.g. pencil, paper, calculator)

• Due to a full case-load of students, if a student shows up late, it is not possible to make up that time

• Sessions may not be recorded without prior written consent from the tutor

• We take no personal responsibility for individual exam results but will endeavor to offer professional advice and opinions regarding likely outcomes

• We are always available for questions between sessions via email and aim to respond within 24 hours Monday-Friday

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Our Promise to You
 

We value every parent and child we work with. Our goal is to get the results that you desire.  Those include:
 

• Improve grades

• Build confidence

• Increase test scores

• Prepare students with necessary study tools

• Provide students with positive mentorship & encouragement

• Inspire a genuine curiosity and love for learning

• Improve organizational patterns and study habits

• Develop and build upon communication skills

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Mulligan Tutoring Services works mostly on referrals.  If you are satisfied with the results and know someone seeking academic support, pass along our information! 

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